Trusted Travel Limited - Terms and Conditions

View Airport Parking Terms & Conditions

View Airport Lounges Terms & Conditions

View Airport Hotel Terms & Conditions

View Trusted Travel Member's Club Terms & Conditions

View Transfer Terms & Conditions

Airport Parking Terms & Conditions:

Trusted Travel aims to take the hassle out of airport parking by offering you a wide range of secure and accessible parking options based on our three key principles: three key parking principles: security, cost and convenience. You can choose from multiple parking products to suit your needs and budget, giving you complete peace of mind knowing that your booking is secure and your car is safe.

By booking with Trusted Travel Ltd you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.

  • 1.0 Before You Make a Booking
  • 2.0 Making Your Booking
  • 3.0 Amending/Cancelling Your Booking
  • 4.0 Arriving at the Car Park
  • 5.0 Collecting Your Car
  • 6.0 Complaints Procedure

1.0 Before You Make a Parking Booking

We endeavour to provide you with as much relevant and accurate information as possible about each parking option available. We deal with over 400 car parks nationally so have a wide and varied range of options and prices that can change. Please read the parking product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the product details on the website.

Trusted Travel Ltd acts as an Agent for the carefully selected car parks featured on the website. Your parking contract will be with the individual car park and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability. (Full details of each car park’s Terms & Conditions are available from the individual car park).

2.0 Making Your Parking Booking

Trusted Travel Ltd has developed this website to make booking a very simple process. If you encounter any problems, please email [email protected]

Prices

Trusted Travel offers amazing deals for airport parking. Our pricing information:

  • All displayed/advertised prices are inclusive of VAT
  • All car parking bookings are subject to a non-refundable booking fee of £2.49 to be paid at the time of booking
  • Some car parks require a minimum number of days stay. If you wish to stay for less than this period the minimum stay duration cost is payable
  • All daily parking prices displayed on the website may vary according to the date and length of your stay
  • Please check the parking product for any additional surcharges before you book. Surcharges are paid directly to the car park and are not reflected in our displayed/advertised prices
  • Not all car parks can cater for unusually wide or high-sided vehicles, so there may be an extra charge for these. Please check before you book
  • Special offers, vouchers and promotion codes cannot be used in conjunction with any other offer unless otherwise stated

3.0 Amending/Cancelling Your Parking Booking

We know that from time to time things change and you may need to cancel or amend your booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each car parking product, so it is important that you read the cancellation and amendment policy below.

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Trusted Travel and not the car park directly. Each car park may also have their own cancellation policy so you must check the car park's Terms & Conditions. Some products are non-amendable and no refund is eligible - this is clearly stated at the time of booking.

To cancel a booking please send an e-mail to [email protected] quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.

All cancelled bookings are subject to a £10.00 administration charge (unless you have cancellation cover, cancel before 72 hours of your arrival time and you have not booked a non-amendable product).

Refunds:

  • No refunds are eligible for part stays
  • All booking fees are non-refundable
  • Non-amendable products are not eligible for a refund

Refund Notice Periods:

In order to claim a refund all car parks require a MINIMUM cancellation period of 72 hours prior to your arrival time with the exceptions of:

  • Manchester SkyPark Indoor - 14 days notice
  • Edinburgh Flying Scot - 14 days notice
  • Edinburgh Low Cost Park & Ride - 14 days notice
  • Edinburgh Park & Fly, Park & Ride/Meet & Greet - 14 days
  • Non-amendable products are not eligible for a refund

Certain promotional offers are non-refundable.

Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked space and adequate notice is not given you will regretfully not receive a refund.

Parking Booking Amendments
Any amendments made to a booking with more than 48 hours notice will incur an amendment charge of £5.00. To amend your booking please use the contact us form or email us at [email protected] quoting your booking reference number. Please note: Non-amendable products can not be amended.

Parking Cancellation Cover
If you take out our optional Cancellation Cover you will be exempt from the £10 cancellation fee or £5 amendment fee should you need to cancel or change your booking. However, if you wish to cancel your booking you must do so at least 72 hours before your car-park arrival time or 48 hours before your car-park arrival time if you wish to amend your booking. If you cancel after this time you will be subject to our usual terms & conditions above and the terms & conditions of the car park. Please note: Non-amendable products can not be cancelled or amended at any time.

4.0 Arriving at the Car Park

We will email you all of the documentation that you need to access the car park.

Park & Ride/Shuttle Services and On-site Parking

Please ensure that you take:

  • Directions to the car park
  • Telephone number of the car park
  • The Booking Reference and/or Booking Confirmation Voucher
  • The credit or debit card that you paid for the booking with (some car parks use the credit card to automate entry and exit).
Meet & Greet/ Chauffeur Services

Any booking errors or late arrivals resulting in company drivers being kept waiting may result in an administration charge (typically £10). This is payable to the driver immediately. Please check the product surcharges.

Please ensure that you take:

  • Directions to the airport
  • The Chauffeur's contact number
  • Details of arrival procedure as stated on your booking voucher
Entry/Exit Procedures

If you do not follow the correct arrival/ entry or exit procedures or fail to show your booking voucher you may be charged by the car park. Trusted Travel will not be able to obtain a refund on your behalf.

It is very important that you arrive at your car park with plenty of time to spare. Any missed bookings, flights or other problems arising from being late cannot be recompensed by Trusted Travel.

Possessions and Keys

Some parking services will require you to leave your ignition keys. This is perfectly normal and safe and allows for a more efficient parking service. You will see whether you will need to leave your keys on the parking information when you book. Remove all possessions and leave only the keys/codes required for your vehicle.

You must ensure that before leaving your vehicle it is in a roadworthy condition, taxed and has a valid MOT if applicable. The car parking company's drivers are fully insured by the service provider.

5.0 Collecting Your Car

All car parks will accept liability for proven acts of negligence. For Park & Ride, and Meet & Greet parking options, claims cannot be considered once your vehicle has left the site, so it is important to check your vehicle before you leave the car park or terminal and report any concerns to the car park.

6.0 Parking Complaints Procedure

In the unlikely event that you encounter a problem at your car park you must inform the provider before you leave. Complaints will be more difficult to manage once your vehicle has left the site. Service providers will generally try to resolve any issues before you leave the car park.

If you are not satisfied with the service provider's response then put any outstanding issues in writing to Trusted Travel within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Trusted Travel Ltd, Unit 9a, 9B Darwin Court, Hawking Place, Blackpool, Lancashire, FY2 0JN, or Email: [email protected]

You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint.

Limitation of Liability

The total liability for Trusted Travel Ltd to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both parking and booking fees paid to Trusted Travel.co.uk.

We cannot accept liability under any circumstances for factors outside of our conterol where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc.

Distance Selling Regulation

In accordance with Distance Selling Regulations 2000, Regulation 6 (b) 4, all bookings are exempt from the 14 day cooling off period imposed on some online goods and services.

Modification of Terms & Conditions

Trusted Travel Ltd may modify these Terms and Conditions from time to time. You agree to the terms and conditions at the time of your booking.

Contact Information
Trusted Travel Ltd
Unit 9a
9B Darwin Court
Hawking Place
Blackpool
Lancashire
FY2 0JN

Email: [email protected]


Airport Lounges Terms & Conditions

Trusted Lounges (a trading style of Trusted Travel Limited) aims to take the hassle out of airport travel by offering you space to relax in an Airport Lounge. You can choose from many lounges (depending on your chosen airport) to suit your needs and budget.

By booking with Trusted Lounges you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.

  • 1.0 Before You Make a Booking
  • 2.0 Making Your Booking
  • 3.0 Amending/Cancelling Your Booking
  • 4.0 Complaints Procedure

1.0 Before You Make a Lounge Booking

We endeavor to provide you with as much relevant and accurate information as possible about each airport lounge. We deal with 30 airports nationally so have a wide and varied range of options and prices that can change. Please read the lounge product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the lounge details on the website.

Your lounge booking contract will be with the individual lounge and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability.

We cannot guarantee the food or drink products that lounges may or may not serve. If you have any special dietary requirements, please contact the lounge directly either before your visit or as you arrive.

If your lounge party has seven or more people you need to contact us before you make your booking as we need extra information prior to booking. Contact the team at Email: [email protected].

2.0 Making Your Lounge Booking

Trusted Lounges has developed this website to make booking a very simple process. If you encounter any problems, please Email: [email protected].

Prices

Trusted Lounges offers amazing deals for airport lounges. Our pricing information:

  • All displayed/advertised prices are inclusive of VAT
  • Please check the lounge product for any additional surcharges before you book. Surcharges are paid directly to the lounge and are not reflected in our displayed/advertised prices
  • Special offers, vouchers and promotion codes cannot be used in conjunction with any other offer unless otherwise stated

3.0 Amending/Cancelling Your Lounge Booking

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Trusted Lounges and not the lounge directly. Each lounge may also have their own cancellation policy so you must check the lounge's Terms & Conditions.

To cancel a booking please send an e-mail to [email protected] quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.

All cancelled bookings are subject to a £10.00 charge.

Refunds:

  • No refunds are eligible for late arrivals/non arrival
  • All booking fees are non-refundable

Refund Notice Periods:

In order to claim a refund all lounges require a MINIMUM cancellation period of 48 hours prior to your arrival time. Please note: You cannot claim a refund if you cancel within 48 hours of your arrival time. Certain promotional offers are non-refundable.

Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked lounge and adequate notice is not given you will regretfully not receive a refund.

Booking Amendments:

Bookings cannot be amended within 48 hours of arrival at the lounge. Any amendments made to a booking with more than 48 hours’ notice will incur an amendment charge of £5.00. To amend your booking please use the contact us form or email us at [email protected] quoting your booking reference number.

4.0 Lounge Complaints Procedure

In the unlikely event that you encounter a problem at your lounge you must inform the provider before you leave. Complaints will be more difficult to manage once you have left the lounge. Lounge providers will generally try to resolve any issues before you leave.

If you are not satisfied with the service provider's response, then put any outstanding issues in writing to Trusted Lounges within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Trusted Travel Ltd, Unit 9a, 9B Darwin Court, Hawking Place, Blackpool, Lancashire, FY2 0JN, or Email: [email protected]

You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint.

Limitation of Liability:

The total liability for Trusted Lounges to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both lounge and booking fees paid to Trusted Lounges. We cannot accept liability under any circumstances for factors outside of our control where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc.

Distance Selling Regulation:

In accordance with Distance Selling Regulations 2000, Regulation 6 (b) 4, all bookings are exempt from the 14 day cooling off period imposed on some online goods and services.

Modification of Terms & Conditions:

Trusted Lounges may modify these Terms and Conditions from time to time. You agree to the terms and conditions at the time of your booking.

Contact Information
Trusted Travel Ltd
Unit 9a
9B Darwin Court
Hawking Place
Blackpool
Lancashire
FY2 0JN

Email: [email protected]


Airport Hotels Terms & Conditions

Cancellation, amendments and refunds policy

All cancellations and amendments to your booking must be made through Trusted Travel, and are subject to the conditions set out in the Cancellation Policy below. To contact the Customer Services team, please email: [email protected].

Hotel and hotel-with-parking bookings:

  • Certain products are non-amendable and non-refundable; these are clearly marked at the time of purchase. You will not be able to amend or cancel these bookings once purchased, that’s why it’s important that you understand what you’re booking before you commit.
  • You cannot get a refund or amend a hotel or hotel-with-parking booking from 72 hours before your stay.
  • Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £16 per room per night.
  • Where any amendment to a booking reduces the total number of rooms or nights required, you will be charged a cancellation fee of £16 per room per night.
  • If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park or hotel locally for any additional parking time at their published.
  • If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
  • If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park or hotel locally for any additional parking time at their published.

Changes and cancellations made by us:

Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. If we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible. Where possible we will do so before your departure and we will offer you a choice from the following:

  1. accepting the changed arrangements, or
  2. choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
  3. canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

Hotel & Hotel-with-parking Complaints Procedure

In the unlikely event that you encounter a problem at your hotel you must inform the provider before you leave. Complaints will be more difficult to manage once you have left the hotel. Hotel providers will generally try to resolve any issues before you leave. If you are not satisfied with the service provider's response, then put any outstanding issues in writing to Trusted Travel within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Trusted Travel Ltd, Unit 9a, 9B Darwin Court, Hawking Place, Blackpool, Lancashire, FY2 0JN, or [email protected]. You should receive a reply within 28 working days upon receipt of your complaint. We will do our utmost to manage your complaint.

Limitation of Liability:

The total liability for Trusted Travel to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both hotel and booking fees paid to Trusted Travel. We cannot accept liability under any circumstances for factors outside of our control where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc.

Contact Information

Trusted Travel Ltd
Unit 9a
9B Darwin Court
Hawking Place
Blackpool
Lancashire
FY2 0JN
Email: [email protected]


Trusted Travel Member's Club

  • Membership is for a 12-month period (or lifetime depending on your subscription) from your sign-up date.
  • Member's Discounts cannot be used in conjunction with any other offer or discount.
  • Third party promotions may offer cheaper prices than the Member's Discount.
  • Promotions are exclusive and can only be used by Club Members. Promotions cannot be used by non-members.
  • We reserve the right to end promotions at any time.
  • Lifetime is while Trusted Travel Limited operates as an independent travel agency offering airport parking, airport hotel and airport lounge products.

* On applicable products


Transfers Terms and Conditions

Trusted Travel Ltd acts as an Agent for Get-E International B.V. operating as “GET-E” to provide you with Transfer services. GET-E act as an Agent and technology provider between third party transport providers (referred to as ‘the Network Member) and Passengers (referred to as ‘the Passenger, you, your or yourself’). Your Transfers Contract is between you and GET-E. All Network Members are licensed taxi or private hire car companies that operate according to our Agency Agreement. All the personal data you provide to Trusted Travel is processed according to our Privacy Policy.

As a passenger it is your responsibility to be aware of what you ordered and paid for, and have the necessary documentation available while travelling. Trusted Travel will not be responsible for delivering any such service, which is not specified in writing on your Travel Voucher. You must be able to communicate with our chosen service provider, GET-E, at the time of the pick-up either with your mobile phone, a public telephone, or through a dedicated contact person.

Trusted Travel’s liability is limited only to the value of the transportation booked through TrustedTravel.com and will not cover any other expenses incurred. To be eligible for refund in case you are not satisfied with the service, you must have followed all the passenger instructions as set out in these terms: Trusted Travel cannot be held responsible for incorrect or insufficient time reservation to get to your destination. It is your responsibility to reserve enough time to get to your destination:

You must choose the pick-up early enough to accommodate for delays such as heavy traffic, special weather conditions, and other unexpected events (e.g. road constructions, traffic accidents, etc.).

Trusted Travel is not responsible for your time constrains. Any time estimate given to you by TrustedTravel.com booking site, or Customer Service is for indicative purposes only. Trusted Travel will not be held responsible for any missed transfer connections, or other time constrains. Your travel plan must be flexible enough for you to make other travel arrangement in such an unlikely event that the Network Member is unable to fulfill the transfer. Trusted Travel’s liability is limited only to the value of your booking and will not cover any other expenses incurred.

Trusted Travel cannot be held responsible for incorrect and inaccurate information provided by passengers. It is your responsibility to provide the correct and accurate information for the Network Member to fulfill the transfer:

  1. You must use the correct local time when making the booking.
  2. You must check the pick-up and destination addresses, in case there are multiple addresses, terminals or hotels with the same name in the area.
  3. You must provide more specific details in the extra requests Information field (e.g. Conference hall exit number, factory gate letter, information about security gate entry procedure, advice about an unmarked entryway to the back of the building, etc.), if the pick-up location is not evident.
  4. You must provide Trusted Travel with the correct information about your arriving connection (e.g. flight number / train route, etc.).
  5. If your connection is cancelled, or you have missed it, it is your responsibility to update your altered travel plans to Trusted Travel Customer Support, or cancel the booking yourself.

Trusted Travel is not responsible for failed pick-ups, if the details you provide on your booking are incorrect or insufficient. When travelling to another country, you must make sure the pick-up time is in the correct local time. If you make a booking for a transfer, which is subject to a connecting arrival, it is your responsibility to provide Trusted Travel with the necessary details about the arriving connection. If you are not aboard the connecting transfer you specified, it is your responsibility to inform Trusted Travel about your altered travel plans, or to cancel the booking yourself.

It is your responsibility to provide Trusted Travel with valid contact information where you can be reached in case there are important updates regarding your booking:

  1. Email. This is needed for sending you the booking confirmation messages, non-urgent service updates and the receipt for your credit card payment.
  2. Phone number. This is required in case there is an urgent need for our Customer Service to contact you.
  3. It is critically important that you can communicate with the Network Member and Customer Service at the time of pick-up. It is your responsibility to have a telephone at your disposal, which is functional and switched on at the time of pick-up. Trusted Travel will not be responsible for any inconvenience, or failure, which is caused because you don’t contact the Network Member or GET-E (our chosen provider), or you cannot be contacted with the telephone number you have provided.

Trusted Travel is not responsible for any inconvenience, or failure, caused by incorrect or otherwise invalid contact information you provided. Trusted Travel will always send you an automated message by email immediately after receiving your booking. If you have not received an email from us about your booking within minutes of placing the order, it is your responsibility to contact Trusted Travel to ensure that you will receive all the necessary information about your booking.

Make sure the passenger and the luggage capacity of the vehicle you selected is sufficient for your need:

  1. Check the maximum number of the passengers the vehicle is allowed to carry.
  2. Check the maximum number of luggage the vehicle is guaranteed to carry.

Trusted Travel or the Network Member is not responsible for any inconvenience, or failure, caused by you booking a vehicle, which does not match your needs. The maximum passenger capacity cannot be exceeded. The maximum luggage capacity is a recommendation for guaranteed passenger comfort. In the event you wish to exceed the recommended luggage capacity, any inconvenience experienced is your responsibility (e.g. having to travel with your luggage in the cabin). The driver will have the right to deny the transfer of any hazardous or otherwise unsuitable luggage based on the local road and traffic safety regulations, or to protect the car from damage. In case the service is denied due to such luggage, pets, or extra passengers, the booking will be charged in full, regardless of whether the passenger is able to use the transfer or not.

Check the Travel Voucher before you travel, to ensure the details are correct, and that you have the needed documentation at hand when travelling:

  1. Check the booking details, your contact details, and the vehicle capacity in case your travel plans, or contact details, have changed since you made the booking.
  2. If satisfied everything is correct, print out, or have your Travel Voucher at hand on your mobile device when travelling.

Trusted Travel or the Network Member will not be responsible for delivering any such service, which is not specified in writing on the Travel Voucher. Special needs and requirements which are not acknowledged in the booking voucher, e.g. child seat, pets, extra large luggage, wheel chair, detour, extra waiting time etc. have not been included in the price you have paid. The driver might ask you for a verification of your purchase (e.g. your booking number). It is your responsibility to be able to present the travel voucher with all the necessary travel information if needed. Trusted Travel is not responsible if you are denied service, in the event you are unable to provide the necessary verification when needed.

The Service:

  1. Trusted Travel ensures you meet the driver smoothly at the time of your pick up. For this purpose, you are required to provide your mobile phone number (with international code) in your booking information.
  2. In case you are not able to located the driver at the time of pick up and you have not provided your mobile phone number (with international code) with your booking, it is your responsibility to call GET-E Support (at published number/s) and inform of any delay or problem locating the driver before making alternative arrangements. In case you have not provided your mobile phone number and make alternative arrangements without informing GET-E, you will be fully charged even if you are available at your pick up place on time
  3. You must have a functional telephone, which is switched on at the time of the pick-up. In the unlikely event that you do not make contact with your driver, it is your responsibility to contact the number as specified on your Travel Voucher. If you leave the pick-up location without being advised to do so, you will be charged in full as a no-show.
  4. Trusted Travel will not be responsible for any inconvenience, or failure, if you do not make use of the contact number you have been provided with. It is your responsibility to be on time and at the correct pickup location as specified in the Travel Voucher. In the event you are unable to find the car, or the driver, it is your responsibility to immediately contact to the number specified on your travel voucher. If you leave the pick-up location without being advised to do so either by the GET-E Customer Service, or the Network Member, your booking will be charged in full as a no-show. Any delays caused by unforeseen circumstances (e.g. lost luggage, held by the customs, etc.) are not included in the price you have paid. In such circumstances it is your responsibility to make contact and agree on being charged for extra waiting time, or the car will leave and you will be charged in full as a no-show.

Disorderly conduct, risk of damage to the car, and safety:

  1. Trusted Travel and the Network Member reserves the right to deny the service if the passengers do not conduct themselves in an orderly fashion, or if there are risks to the cleanliness and the safety of the vehicle and the driver.
  2. Trusted Travel and the Network Member will not be responsible to fulfill the transfer if the passengers are intoxicated, or otherwise disorderly. The driver will have the right to deny the service if there is a risk of damage to the car by the passengers, their luggage, or their pets. In case the service is denied due to such circumstances, the booking will be charged in full.

Price & Payment:

  1. Your booking is paid in full to Trusted Travel. Under no circumstances is there a need for in-car payment, unless you explicitly negotiate a deviation to your Travel Voucher.
  2. If you make your booking with a credit card, it will not be billed before your ride has been successfully completed. However, a cover fund reservation will be made on it when you book.
  3. Any last minute changes to the Travel Voucher are subject to acceptance by the Network Member. If the changes exceed the value of the original booking, the passenger must agree with Network Member about the payment method directly.

When you place your booking, it is confirmed with a credit card (unless it’s an account booking). In these cases your card is not billed before the cancellation time of the ride, but an authorization will be placed on it for the total amount when you book. Any change to the original price requires your explicit authorization. The Network Member reserves the right to refuse last minute changes to the original booking, as they might have other commitments preventing them from changing your transfer. Trusted Travel will not be held responsible for processing additional expenses exceeding the original amount of the transportation. Instead, it is the passenger’s responsibility to agree about the payment method directly with the Network Member. Your card is billed for the correct amount when the cancellation time has been exceeded and you will receive the receipt by email.

Changes and Cancellations:

  1. Booking amendments, rebooking or cancellation are free of charge up to 48 hours before your ride.
  2. Your transportation is fulfilled according to your original booking. Any change to your confirmed Travel Voucher is always subject to successful negotiation between you and the Network Member.

When you make a booking through Trusted Travel you enter in to an agreement between you and the Network Member. The Network Member is only responsible to carry out your booking as stated in the Travel Voucher. If you wish to make significant changes to your booking such as change the vehicle, change the pick-up date, or alter the route significantly, you must cancel your original booking and make a new one.

Cancellations are free of charge when made up to 48 hours before your ride. A booking which is not cancelled before the 48 hours before your ride can be charged in full, regardless of whether the passenger uses the service or not.

Refund policy:

  1. If your car is not in time for your pick-up, or the service is not provided as stated in the Travel Voucher, you can apply for a refund.
  2. To be eligible for a refund, the passenger must have followed the instructions as stated on the Travel Voucher and in these Terms.
  3. Refund claim must be made in writing to [email protected] within 14 days of the pick- up time.
  4. Trusted Travel will process all refund claims as priorities and in the shortest possible time, but reserves the right to investigate the circumstances, which might require two to three days if different time zones and office hours are involved.
  5. The processing time is subject to the accuracy of the refund claim and the timeliness of your responses to possible additional questions.
  6. Under all circumstances, it will take a few banking days for the payment solution provider used by Trusted Travel to carry out a possible refund transportation action.
  7. The limitations of liability defined in these Terms of Service will apply. In no event will Trusted Travel’s or its Network Member’s liability exceed the value of the transportation booked through TrustedTravel.com, including, but not limited to, any package tours you may have purchased in relation to the Trusted Travel transportation.

GET-E will use its reasonable endeavors to ensure the car is waiting for you at pickup. However, cars may break down, and accidents or human errors may sometime happen. If the Network Member is not able to make the pick-up in time and you have fulfilled all your responsibilities, you will receive a full refund.

Trusted Travel is not obliged to process refund claims made on telephone or are too old to be traced. Refund claims must be made in writing to [email protected] and within 14 days of the travel.

Miscellaneous

Trusted Travel at all times reserves the right to modify its booking application/s in a reasonable manner, in consideration of the interests of the user. In addition, Trusted Travel has the right to temporarily or permanently suspend its services on important grounds, even without informing the user individually.

Trusted Travel may change these terms and conditions at any time by posting changes to its website/s.

The usage of Trusted Travel product & service conform to the most recent terms & conditions displayed online.

Please review these terms and conditions regularly to ensure that you are aware of any changes.

Contact Information

Trusted Travel Ltd
Unit 9a
9B Darwin Court
Hawking Place
Blackpool
Lancashire
FY2 0JN
Email: [email protected]