Terms and Conditions

Transfers Terms and Conditions

Trusted Travel Ltd acts as an Agent for Get-E International B.V. operating as “GET-E” to provide you with Transfer services. GET-E act as an Agent and technology provider between third party transport providers (referred to as ‘the Network Member) and Passengers (referred to as ‘the Passenger, you, your or yourself’). Your Transfers Contract is between you and GET-E. All Network Members are licensed taxi or private hire car companies that operate according to our Agency Agreement. All the personal data you provide to Trusted Travel is processed according to our Privacy Policy.

As a passenger it is your responsibility to be aware of what you ordered and paid for, and have the necessary documentation available while travelling. Trusted Travel will not be responsible for delivering any such service, which is not specified in writing on your Travel Voucher. You must be able to communicate with our chosen service provider, GET-E, at the time of the pick-up either with your mobile phone, a public telephone, or through a dedicated contact person.

Trusted Travel’s liability is limited only to the value of the transportation booked through Trusted Travel.com and will not cover any other expenses incurred. To be eligible for refund in case you are not satisfied with the service, you must have followed all the passenger instructions as set out in these terms: Trusted Travel cannot be held responsible for incorrect or insufficient time reservation to get to your destination. It is your responsibility to reserve enough time to get to your destination:

You must choose the pick-up early enough to accommodate for delays such as heavy traffic, special weather conditions, and other unexpected events (e.g. road constructions, traffic accidents, etc.).

Trusted Travel is not responsible for your time constrains. Any time estimate given to you by [email protected] booking site, or Customer Service is for indicative purposes only. Trusted Travel will not be held responsible for any missed transfer connections, or other time constrains. Your travel plan must be flexible enough for you to make other travel arrangement in such an unlikely event that the Network Member is unable to fulfill the transfer. Trusted Travel’s liability is limited only to the value of your booking and will not cover any other expenses incurred.

Trusted Travel cannot be held responsible for incorrect and inaccurate information provided by passengers. It is your responsibility to provide the correct and accurate information for the Network Member to fulfill the transfer:

1. You must use the correct local time when making the booking.
2. You must check the pick-up and destination addresses, in case there are multiple addresses, terminals or hotels with the same name in the area.
3. You must provide more specific details in the extra requests Information field (e.g. Conference hall exit number, factory gate letter, information about security gate entry procedure, advice about an unmarked entryway to the back of the building, etc.), if the pick-up location is not evident.
4. You must provide Trusted Travel with the correct information about your arriving connection (e.g. flight number / train route, etc.).
5. If your connection is cancelled, or you have missed it, it is your responsibility to update your altered travel plans to Trusted Travel Customer Support, or cancel the booking yourself.

Trusted Travel is not responsible for failed pick-ups, if the details you provide on your booking are incorrect or insufficient. When travelling to another country, you must make sure the pick-up time is in the correct local time. If you make a booking for a transfer, which is subject to a connecting arrival, it is your responsibility to provide Trusted Travel with the necessary details about the arriving connection. If you are not aboard the connecting transfer you specified, it is your responsibility to inform Trusted Travel about your altered travel plans, or to cancel the booking yourself.

It is your responsibility to provide Trusted Travel with valid contact information where you can be reached in case there are important updates regarding your booking:

1. Email. This is needed for sending you the booking confirmation messages, non-urgent service updates and the receipt for your credit card payment.
2. Phone number. This is required in case there is an urgent need for our Customer Service to contact you.
3. It is critically important that you can communicate with the Network Member and Customer Service at the time of pick-up. It is your responsibility to have a telephone at your disposal, which is functional and switched on at the time of pick-up. Trusted Travel will not be responsible for any inconvenience, or failure, which is caused because you don’t contact the Network Member or GET-E (our chosen provider), or you cannot be contacted with the telephone number you have provided.

Trusted Travel is not responsible for any inconvenience, or failure, caused by incorrect or otherwise invalid contact information you provided. Trusted Travel will always send you an automated message by email immediately after receiving your booking. If you have not received an email from us about your booking within minutes of placing the order, it is your responsibility to contact Trusted Travel to ensure that you will receive all the necessary information about your booking.

Make sure the passenger and the luggage capacity of the vehicle you selected is sufficient for your need:

1. Check the maximum number of the passengers the vehicle is allowed to carry.
2. Check the maximum number of luggage the vehicle is guaranteed to carry.

Trusted Travel or the Network Member is not responsible for any inconvenience, or failure, caused by you booking a vehicle, which does not match your needs. The maximum passenger capacity cannot be exceeded. The maximum luggage capacity is a recommendation for guaranteed passenger comfort. In the event you wish to exceed the recommended luggage capacity, any inconvenience experienced is your responsibility (e.g. having to travel with your luggage in the cabin). The driver will have the right to deny the transfer of any hazardous or otherwise unsuitable luggage based on the local road and traffic safety regulations, or to protect the car from damage. In case the service is denied due to such luggage, pets, or extra passengers, the booking will be charged in full, regardless of whether the passenger is able to use the transfer or not.

Check the Travel Voucher before you travel, to ensure the details are correct, and that you have the needed documentation at hand when travelling:

1. Check the booking details, your contact details, and the vehicle capacity in case your travel plans, or contact details, have changed since you made the booking.
2. If satisfied everything is correct, print out, or have your Travel Voucher at hand on your mobile device when travelling.

Trusted Travel or the Network Member will not be responsible for delivering any such service, which is not specified in writing on the Travel Voucher. Special needs and requirements which are not acknowledged in the booking voucher, e.g. child seat, pets, extra large luggage, wheel chair, detour, extra waiting time etc. have not been included in the price you have paid. The driver might ask you for a verification of your purchase (e.g. your booking number). It is your responsibility to be able to present the travel voucher with all the necessary travel information if needed. Trusted Travel is not responsible if you are denied service, in the event you are unable to provide the necessary verification when needed.

1. Trusted Travel ensures you meet the driver smoothly at the time of your pick up. For this purpose, you are required to provide your mobile phone number (with international code) in your booking information.
2. In case you are not able to located the driver at the time of pick up and you have not provided your mobile phone number (with international code) with your booking, it is your responsibility to call GET-E Support (at published number/s) and inform of any delay or problem locating the driver before making alternative arrangements. In case you have not provided your mobile phone number and make alternative arrangements without informing GET-E, you will be fully charged even if you are available at your pick up place on time
3. You must have a functional telephone, which is switched on at the time of the pick-up. In the unlikely event that you do not make contact with your driver, it is your responsibility to contact the number as specified on your Travel Voucher. If you leave the pick-up location without being advised to do so, you will be charged in full as a no-show.
4. Trusted Travel will not be responsible for any inconvenience, or failure, if you do not make use of the contact number you have been provided with. It is your responsibility to be on time and at the correct pickup location as specified in the Travel Voucher. In the event you are unable to find the car, or the driver, it is your responsibility to immediately contact to the number specified on your travel voucher. If you leave the pick-up location without being advised to do so either by the GET-E Customer Service, or the Network Member, your booking will be charged in full as a no-show. Any delays caused by unforeseen circumstances (e.g. lost luggage, held by the customs, etc.) are not included in the price you have paid. In such circumstances it is your responsibility to make contact and agree on being charged for extra waiting time, or the car will leave and you will be charged in full as a no-show.

1. Trusted Travel and the Network Member reserves the right to deny the service if the passengers do not conduct themselves in an orderly fashion, or if there are risks to the cleanliness and the safety of the vehicle and the driver.
2. Trusted Travel and the Network Member will not be responsible to fulfill the transfer if the passengers are intoxicated, or otherwise disorderly. The driver will have the right to deny the service if there is a risk of damage to the car by the passengers, their luggage, or their pets. In case the service is denied due to such circumstances, the booking will be charged in full.

1. Your booking is paid in full to Trusted Travel. Under no circumstances is there a need for in-car payment, unless you explicitly negotiate a deviation to your Travel Voucher.
2. If you make your booking with a credit card, it will not be billed before your ride has been successfully completed. However, a cover fund reservation will be made on it when you book.
3. Any last minute changes to the Travel Voucher are subject to acceptance by the Network Member. If the changes exceed the value of the original booking, the passenger must agree with Network Member about the payment method directly.

When you place your booking, it is confirmed with a credit card (unless it’s an account booking). In these cases your card is not billed before the cancellation time of the ride, but an authorization will be placed on it for the total amount when you book. Any change to the original price requires your explicit authorization. The Network Member reserves the right to refuse last minute changes to the original booking, as they might have other commitments preventing them from changing your transfer. Trusted Travel will not be held responsible for processing additional expenses exceeding the original amount of the transportation. Instead, it is the passenger’s responsibility to agree about the payment method directly with the Network Member. Your card is billed for the correct amount when the cancellation time has been exceeded and you will receive the receipt by email.

1. Booking amendments, rebooking or cancellation are free of charge up to 48 hours before your ride.
2. Your transportation is fulfilled according to your original booking. Any change to your confirmed Travel Voucher is always subject to successful negotiation between you and the Network Member.

When you make a booking through Trusted Travel you enter in to an agreement between you and the Network Member. The Network Member is only responsible to carry out your booking as stated in the Travel Voucher. If you wish to make significant changes to your booking such as change the vehicle, change the pick-up date, or alter the route significantly, you must cancel your original booking and make a new one.

Cancellations are free of charge when made up to 48 hours before your ride. A booking which is not cancelled before the 48 hours before your ride can be charged in full, regardless of whether the passenger uses the service or not.

1. If your car is not in time for your pick-up, or the service is not provided as stated in the Travel Voucher, you can apply for a refund.
2. To be eligible for a refund, the passenger must have followed the instructions as stated on the Travel Voucher and in these Terms.
3. Refund claim must be made in writing to [email protected] Travel.com within 14 days of the pick- up time.
4. Trusted Travel will process all refund claims as priorities and in the shortest possible time, but reserves the right to investigate the circumstances, which might require two to three days if different time zones and office hours are involved.
5. The processing time is subject to the accuracy of the refund claim and the timeliness of your responses to possible additional questions.
6. Under all circumstances, it will take a few banking days for the payment solution provider used by Trusted Travel to carry out a possible refund transportation action.
7. The limitations of liability defined in these Terms of Service will apply. In no event will Trusted Travel's or its Network Member’s liability exceed the value of the transportation booked through Trusted Travel.com, including, but not limited to, any package tours you may have purchased in relation to the Trusted Travel transportation.

GET-E will use its reasonable endeavors to ensure the car is waiting for you at pickup. However, cars may break down, and accidents or human errors may sometime happen. If the Network Member is not able to make the pick-up in time and you have fulfilled all your responsibilities, you will receive a full refund.

Trusted Travel is not obliged to process refund claims made on telephone or are too old to be traced. Refund claims must be made in writing to [email protected] Travel.com and within 14 days of the travel.

Trusted Travel at all times reserves the right to modify its booking application/s in a reasonable manner, in consideration of the interests of the user. In addition, Trusted Travel has the right to temporarily or permanently suspend its services on important grounds, even without informing the user individually.

Trusted Travel may change these terms and conditions at any time by posting changes to its website/s.

The usage of Trusted Travel product & service conform to the most recent terms & conditions displayed online.

Please review these terms and conditions regularly to ensure that you are aware of any changes.

Travel Card Application Terms and Conditions

Travel Cards are an excellent and cost effective way to manage your money abroad. To enable Trusted Travel to help you apply for your Travel Card we will send your Name, Email Address, Address, Contact Number and Date of Birth to our selected provider. We also receive your Email Address back from the provider when you complete your application, this allows us to manage the process.