Trusted Travel Limited - Terms and Conditions

View Airport Parking Terms & Conditions

View Airport Lounges Terms & Conditions

View Airport Hotel Terms & Conditions

View Trusted Travel Member's Club Terms & Conditions

Airport Parking Terms & Conditions:

Trusted Travel aims to take the hassle out of airport parking by offering you a wide range of secure and accessible parking options based on our three key principles: three key parking principles: security, cost and convenience. You can choose from multiple parking products to suit your needs and budget, giving you complete peace of mind knowing that your booking is secure and your car is safe.

By booking with Trusted Travel Ltd you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.

  • 1.0 Before You Make a Booking
  • 2.0 Making Your Booking
  • 3.0 Amending/Cancelling Your Booking
  • 4.0 Arriving at the Car Park
  • 5.0 Collecting Your Car
  • 6.0 Complaints Procedure

1.0 Before You Make a Parking Booking

We endeavour to provide you with as much relevant and accurate information as possible about each parking option available. We deal with over 400 car parks nationally so have a wide and varied range of options and prices that can change. Please read the parking product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the product details on the website.

Trusted Travel Ltd acts as an Agent for the carefully selected car parks featured on the website. Your parking contract will be with the individual car park and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability. (Full details of each car park’s Terms & Conditions are available from the individual car park).

2.0 Making Your Parking Booking

Trusted Travel Ltd has developed this website to make booking a very simple process. If you encounter any problems, please email [email protected]

Prices

Trusted Travel offers amazing deals for airport parking. Our pricing information:

  • All displayed/advertised prices are inclusive of VAT
  • All car parking bookings are subject to a non-refundable booking fee of £2.49 to be paid at the time of booking
  • Some car parks require a minimum number of days stay. If you wish to stay for less than this period the minimum stay duration cost is payable
  • All daily parking prices displayed on the website may vary according to the date and length of your stay
  • Please check the parking product for any additional surcharges before you book. Surcharges are paid directly to the car park and are not reflected in our displayed/advertised prices
  • Not all car parks can cater for unusually wide or high-sided vehicles, so there may be an extra charge for these. Please check before you book
  • Special offers, vouchers and promotion codes cannot be used in conjunction with any other offer unless otherwise stated

3.0 Amending/Cancelling Your Parking Booking

We know that from time to time things change and you may need to cancel or amend your booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each car parking product, so it is important that you read the cancellation and amendment policy below.

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Trusted Travel and not the car park directly. Each car park may also have their own cancellation policy so you must check the car park's Terms & Conditions. Some products are non-amendable and no refund is eligible - this is clearly stated at the time of booking.

To cancel a booking please send an e-mail to [email protected] quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.

All cancelled bookings are subject to a £10.00 administration charge (unless you have cancellation cover, cancel before 72 hours of your arrival time and you have not booked a non-amendable product).

Refunds:

  • No refunds are eligible for part stays
  • All booking fees are non-refundable
  • Non-amendable products are not eligible for a refund

Refund Notice Periods:

In order to claim a refund all car parks require a MINIMUM cancellation period of 72 hours prior to your arrival time with the exceptions of:

  • Manchester SkyPark Indoor - 14 days notice
  • Edinburgh Flying Scot - 14 days notice
  • Edinburgh Low Cost Park & Ride - 14 days notice
  • Edinburgh Park & Fly, Park & Ride/Meet & Greet - 14 days
  • Non-amendable products are not eligible for a refund

Certain promotional offers are non-refundable.

Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked space and adequate notice is not given you will regretfully not receive a refund.

Parking Booking Amendments
Any amendments made to a booking with more than 48 hours notice will incur an amendment charge of £5.00. To amend your booking please use the contact us form or email us at [email protected] quoting your booking reference number. Please note: Non-amendable products can not be amended

Parking Cancellation Cover
If you take out our optional Cancellation Cover you will be exempt from the £10 cancellation fee or £5 amendment fee should you need to cancel or change your booking. However, if you wish to cancel your booking you must do so at least 72 hours before your car-park arrival time or 48 hours before your car-park arrival time if you wish to amend your booking. If you cancel after this time you will be subject to our usual terms & conditions above and the terms & conditions of the car park. Please note: Non-amendable products can not be cancelled or amended at any time.

4.0 Arriving at the Car Park

We will email you all of the documentation that you need to access the car park.

Park & Ride/Shuttle Services and On-site Parking

Please ensure that you take:

  • Directions to the car park
  • Telephone number of the car park
  • The Booking Reference and/or Booking Confirmation Voucher
  • The credit or debit card that you paid for the booking with (some car parks use the credit card to automate entry and exit).
Meet & Greet/ Chauffeur Services

Any booking errors or late arrivals resulting in company drivers being kept waiting may result in an administration charge (typically £10). This is payable to the driver immediately. Please check the product surcharges.

Please ensure that you take:

  • Directions to the airport
  • The Chauffeur's contact number
  • Details of arrival procedure as stated on your booking voucher
Entry/Exit Procedures

If you do not follow the correct arrival/ entry or exit procedures or fail to show your booking voucher you may be charged by the car park. Trusted Travel will not be able to obtain a refund on your behalf.

It is very important that you arrive at your car park with plenty of time to spare. Any missed bookings, flights or other problems arising from being late cannot be recompensed by Trusted Travel.

Possessions and Keys

Some parking services will require you to leave your ignition keys. This is perfectly normal and safe and allows for a more efficient parking service. You will see whether you will need to leave your keys on the parking information when you book. Remove all possessions and leave only the keys/codes required for your vehicle.

You must ensure that before leaving your vehicle it is in a roadworthy condition, taxed and has a valid MOT if applicable. The car parking company's drivers are fully insured by the service provider.

5.0 Collecting Your Car

All car parks will accept liability for proven acts of negligence. For Park & Ride, and Meet & Greet parking options, claims cannot be considered once your vehicle has left the site, so it is important to check your vehicle before you leave the car park or terminal and report any concerns to the car park.

6.0 Parking Complaints Procedure

In the unlikely event that you encounter a problem at your car park you must inform the provider before you leave. Complaints will be more difficult to manage once your vehicle has left the site. Service providers will generally try to resolve any issues before you leave the car park.

If you are not satisfied with the service provider's response then put any outstanding issues in writing to Trusted Travel within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Trusted Parking Ltd, Unit 13, Blackpool Technology Management Centre, Faraday Way, FY2 0JW, or [email protected] Travel.com

You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint.

Limitation of Liability

The total liability for Trusted Travel Ltd to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both parking and booking fees paid to Trusted Travel.co.uk.

We cannot accept liability under any circumstances for factors outside of our conterol where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc.

Distance Selling Regulation

In accordance with Distance Selling Regulations 2000, Regulation 6 (b) 4, all bookings are exempt from the 14 day cooling off period imposed on some online goods and services.

Modification of Terms & Conditions

Trusted Travel Ltd may modify these Terms and Conditions from time to time. You agree to the terms and conditions at the time of your booking.

Contact Information
Trusted Parking Ltd
Unit 13
Blackpool Technology Management Centre
Faraday Way
FY2 0JW

Email: [email protected]


Airport Lounges Terms & Conditions

Trusted Lounges (a trading style of Trusted Travel Limited) aims to take the hassle out of airport travel by offering you space to relax in an Airport Lounge. You can choose from many lounges (depending on your chosen airport) to suit your needs and budget.

By booking with Trusted Lounges you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.

  • 1.0 Before You Make a Booking
  • 2.0 Making Your Booking
  • 3.0 Amending/Cancelling Your Booking
  • 4.0 Complaints Procedure

1.0 Before You Make a Lounge Booking

We endeavor to provide you with as much relevant and accurate information as possible about each airport lounge. We deal with 30 airports nationally so have a wide and varied range of options and prices that can change. Please read the lounge product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the lounge details on the website.

Your lounge booking contract will be with the individual lounge and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability.

We cannot guarantee the food or drink products that lounges may or may not serve. If you have any special dietary requirements, please contact the lounge directly either before your visit or as you arrive.

If your lounge party has seven or more people you need to contact us before you make your booking as we need extra information prior to booking. Contact the team on [email protected]

2.0 Making Your Lounge Booking

Trusted Lounges has developed this website to make booking a very simple process. If you encounter any problems, please email [email protected]

Prices

Trusted Lounges offers amazing deals for airport lounges. Our pricing information:

  • All displayed/advertised prices are inclusive of VAT
  • Please check the lounge product for any additional surcharges before you book. Surcharges are paid directly to the lounge and are not reflected in our displayed/advertised prices
  • Special offers, vouchers and promotion codes cannot be used in conjunction with any other offer unless otherwise stated

3.0 Amending/Cancelling Your Lounge Booking

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Trusted Lounges and not the lounge directly. Each lounge may also have their own cancellation policy so you must check the lounge's Terms & Conditions.

To cancel a booking please send an e-mail to [email protected] quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.

All cancelled bookings are subject to a £10.00 charge.

Refunds:

  • No refunds are eligible for late arrivals/non arrival
  • All booking fees are non-refundable

Refund Notice Periods:

In order to claim a refund all lounges require a MINIMUM cancellation period of 48 hours prior to your arrival time. Please note: You cannot claim a refund if you cancel within 48 hours of your arrival time. Certain promotional offers are non-refundable.

Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked lounge and adequate notice is not given you will regretfully not receive a refund.

Booking Amendments:

Bookings cannot be amended within 48 hours of arrival at the lounge. Any amendments made to a booking with more than 48 hours’ notice will incur an amendment charge of £5.00. To amend your booking please use the contact us form or email us at [email protected] quoting your booking reference number.

4.0 Lounge Complaints Procedure

In the unlikely event that you encounter a problem at your lounge you must inform the provider before you leave. Complaints will be more difficult to manage once you have left the lounge. Lounge providers will generally try to resolve any issues before you leave.

If you are not satisfied with the service provider's response, then put any outstanding issues in writing to Trusted Lounges within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Trusted Parking Ltd, Unit 13, Blackpool Technology Management Centre, Faraday Way, FY2 0JW, or [email protected] Travel.com

You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint.

Limitation of Liability:

The total liability for Trusted Lounges to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both lounge and booking fees paid to Trusted Lounges. We cannot accept liability under any circumstances for factors outside of our control where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc.

Distance Selling Regulation:

In accordance with Distance Selling Regulations 2000, Regulation 6 (b) 4, all bookings are exempt from the 14 day cooling off period imposed on some online goods and services.

Modification of Terms & Conditions:

Trusted Lounges may modify these Terms and Conditions from time to time. You agree to the terms and conditions at the time of your booking.

Contact Information
Trusted Parking Ltd
Unit 13
Blackpool Technology Management Centre
Faraday Way
FY2 0JW Email: [email protected]


Airport Hotels Terms & Conditions

Cancellation, amendments and refunds policy

All cancellations and amendments to your booking must be made through Trusted Travel, and are subject to the conditions set out in the Cancellation Policy below. To contact the Customer Services team, please email: [email protected].

Hotel and hotel-with-parking bookings:

  • Certain products are non-amendable and non-refundable; these are clearly marked at the time of purchase. You will not be able to amend or cancel these bookings once purchased, that’s why it’s important that you understand what you’re booking before you commit.
  • You cannot get a refund or amend a hotel or hotel-with-parking booking from 72 hours before your stay.
  • Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £16 per room per night.
  • Where any amendment to a booking reduces the total number of rooms or nights required, you will be charged a cancellation fee of £16 per room per night.
  • If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park or hotel locally for any additional parking time at their published.
  • If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
  • If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park or hotel locally for any additional parking time at their published.

Changes and cancellations made by us:

Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. If we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible. Where possible we will do so before your departure and we will offer you a choice from the following:

  1. accepting the changed arrangements, or
  2. choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
  3. canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

Hotel & Hotel-with-parking Complaints Procedure

In the unlikely event that you encounter a problem at your hotel you must inform the provider before you leave. Complaints will be more difficult to manage once you have left the hotel. Hotel providers will generally try to resolve any issues before you leave. If you are not satisfied with the service provider's response, then put any outstanding issues in writing to Trusted Travel within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Trusted Parking Ltd, Unit 13, Blackpool Technology Management Centre, Faraday Way, FY2 0JW, or [email protected]. You should receive a reply within 28 working days upon receipt of your complaint. We will do our utmost to manage your complaint.

Limitation of Liability:

The total liability for Trusted Travel to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both hotel and booking fees paid to Trusted Travel. We cannot accept liability under any circumstances for factors outside of our control where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc.

Contact Information

Trusted Parking Ltd
Unit 13
Blackpool Technology Management Centre
Faraday Way
FY2 0JW
Email: [email protected]


Trusted Travel Member's Club

  • Membership is for a 12-month period (or lifetime depending on your subscription) from your sign-up date.
  • Member's Discounts cannot be used in conjunction with any other offer or discount.
  • Third party promotions may offer cheaper prices than the Member's Discount.
  • Promotions are exclusive and can only be used by Club Members. Promotions cannot be used by non-members.
  • We reserve the right to end promotions at any time.
  • Lifetime is while Trusted Travel Limited operates as an independent travel agency offering airport parking, airport hotel and airport lounge products.

* On applicable products