Frequently Asked Questions

Park & Ride – Drive to the car park and take their regular shuttle bus to the airport. For some Park & Ride products you can walk directly to the airport and for others you can park your own vehicle and keep your keys.

Meet & Greet – Also known as chauffeur parking. Take the stress out of parking by travelling direct to the terminal, and meet a chauffeur who will park your vehicle for you. On your return your vehicle will be brought back to you at the terminal of your choice.

Valet Parking – Unlike chauffeur parking, simply drive to the airport and hand your keys into reception before walking to your terminal, while your vehicle is parked for you.

Please check your confirmation under the arrival procedure for the contact number you need to contact the service provider who will meet you at the airport. Please note that Trusted Parking is a booking agent only and will not be meeting you.

Please contact our Customer Services Team by email at [email protected] to make an amendment. Please note that some amendments are charged at £5.00 for those who do not have cancellation cover and we may need to contact you for a payment.

If you have booked Meet & Greet or a car park that uses ANPR (car registration recognition technology) then please contact our Customer Services Team by email at [email protected] with your correct details (please check your confirmation) and we will change this for you free of charge. If you have booked a park & ride product then simply inform the car park on your arrival.

This is important if you have booked meet & greet or on-airport meet & greet. Please email us at [email protected] as soon as possible. Please note there is no charge unless you have booked on-airport meet & greet as they are terminal specific products.

We take Data Protection very seriously and only require your address details for billing and processing your payment.

Please check your junk/spam folder in case the email has arrived in this folder. Please also try to have EMAIL added to your approved contacts list to ensure the email isn’t blocked by any spam filters, this can happen with AOL and HOTMAIL accounts. If you still haven’t received your email please contact us at [email protected] and we will either re-email you or post out your confirmation.

Please email us at [email protected] and we will resend your confirmation to you.

Please make a note of your reference number, the car park’s contact number and any directions/procedure information you need. We also email you the confirmation as a backup, but it is your responsibility to have all of the information you need for your booking before you travel.

Please check the more information tab on each product for the transfer time and regularity of the shuttle buses to and from the airport.

Please email us at [email protected] as soon as possible. As long as the requested notice has been given we will be happy to refund you. All bookings have a £10.00 cancellation charge unless you have cancellation cover. Please note that Non-Amendable bookings cannot be cancelled or amended and no refunds can be issued. Please refer to our Terms and Conditions.

All bookings have a 72 hour notice period regardless of when the booking has been made, unless cancellation cover has been purchased. Any clients who have not complied with either the on-screen booking or confirmation requirements (eg. Not followed the directions or contacted the car park/chauffeur) will not be eligible for a refund. Booking fees are non-refundable. No refunds are given for unused or part stays. Please refer to our Terms and Conditions.

Please contact the car park or chauffeur to have your vehicle ready for you. There is no refund for part stays. In the event you return later than booked, the car park or chauffeur will charge you directly for the additional days. Unfortunately we have no control over these additional charges.

Please check your flight information for your required check-in information. It is your responsibility to ensure you give yourself enough time to park and travel to the airport in time to make your check-in.

Unless otherwise stated, clients must leave their keys when parking at the car park. Please check the more information of each product to confirm.

Booking in advance can save money on the gate (pay on arrival) price of a car park. This also gives you piece of mind that your space has been reserved for you.

Trusted Parking is a booking agent only, and all customers are to pay prior to their arrival.

Please email us at [email protected] with your reference number and we will send you one.

Check the more information tab on each product for the security information of each car park. The ParkMark Award means that the car park has been inspected by a specially trained Police Officer.

The gate price is the price you pay for not booking in advance and simply turning up to park. Booking in advance can save you from 10 – 60% off the gate price.

Of course, but please ensure you print off all of the information you need for the booking and the booking reference number prior to your arrival.

We require your email address to send you your confirmation. Your mobile number is need if you have booked meet & greet for the chauffeur. Without your email or telephone number we are unable to contact you.

Once the payment has been taken, the screen will give you the option to view and print your confirmation PDF. Print this off or take down all of the information regarding your booking – This is the most important part of your booking to ensure a stress-free start to your trip.

We take complaints very seriously. Please send your complaint by post to Trusted Parking Ltd, Kaman Court, Faraday Way, Blackpool, FY2 0JW or by email to [email protected]. You should receive a response within 7 working days of us receiving your complaint. Please note that Trusted Parking is a booking agent only and cannot be held responsible for any complaints in relation to damage or the service itself. Clients with these type of complaints must ensure they inform the car park or chauffeur prior to their departure from the car park or airport.

Our system calculates the day you travel and the day that you return as whole days, therefore two weeks equals 15 days. This is based on how the car parks calculate their prices.