The Good, The Bad And The Ugly - Travel News Highlights Of 2017
With 2018 looming and turkeys running for their lives across the world, we wanted to reminisce over the last 12 months in the aviation and travel ancillary industry. It’s certainly been an eventful year with lots of change, good, bad and ugly... So here’s some top stories to get your teeth into...
Blackpool Airport Re-opens
In September, Blackpool council bought back shares in Blackpool International Airport, bringing back full ownership for the first time in 13 years since its recent closure in 2014. The move protected the existing helicopter and commercial activities whilst aiming to deliver an addition 5,000 jobs to the area.
Blackpool International was voted best UK airport in 2009 in a Which? survey.
More via the BBC HERE
Leeds Parking Service Goes Bust - Trusted Travel Steps In
On 8 Dec, unofficial Leeds meet and greet company, Simple Meet And Greet, ceased trading leaving dozens of passengers without parking, some just days before travelling..
Trusted Travel, who at the time had no meet and greet service for Leeds, contacted Leeds Bradford Airport that day and agreed a deal to ‘rehome’ all customers with official on-site meet and greet services, with all costs being picked up by Trusted Travel.
Leeds Bradford Airport were courteous enough to rehome passengers whose travel arrangements were outside of the airport’s normal meet and greet operating hours, and all bar one passenger (who was covered by Trusted Travel) managed to save the money in the process.
Marketing Director, John Biscomb, said, “The easy and fair option would have been to apologise to customers and refund them in full, however that doesn’t adhere to our ‘trusted promise’ which ensures the customer that we will always act in their best interests. I wouldn’t want to find out my booking had been cancelled just days before I was due to travel, what a worry that would be, so instead we put ourselves in the customer’s shoes and always do whatever is necessary to ensure their experience with us is perfect, or better than expected. In this case it worked out beautifully with the professional people at Leeds Bradford working with us to ensure the customers came first. We upgraded their service, saved them money, and they didn’t have to lift a finger.
We didn’t have a relationship with Leeds Bradford Airport until this happened but we believe we have impressed, and hope to offer their official services in the future.”
Gatwick Parking Company Goes Bust, Leaving Hundreds Of Passengers Stranded
Back in July, unofficial Gatwick meet and greet business, Gatwick First Parking, ceased trading abruptly after 10 years in business, leaving over 150 cars abandoned in car parks, industrial estates and curbsides across Surrey and Sussex. Sussex Police did a great job locating cars, keys and owners, but many passengers had been waiting upwards of 14 hours for their automobiles with no idea what was going on.
Read More HERE
Purple Parking Goes Bust After 25 Years
More recently in November, the well-known airport parking firm, Purple Parking, also went bust after amassing debts of over £2 million. The company had been running over 25 years. Duff And Phelps were brought in to deal with the administration and the brand was eventually bought by Holiday Extras who vowed to keep on all 36 staff at the company and honour existing bookings with customers whilst maintaining service levels.
Monarch Goes Bust
In October, the aviation goliath, Monarch Airlines, ceased trading causing pandemonium for almost 1 million travellers. Over 2,000 employees were left without jobs after reported losses for the previous financial year hit £291 million.
The weak pound and increased competition were blamed for the demise however as you might expect with a company of this size, the answers are never so black and white.
A Trusted travel customer had this to say about our service:
“I simply cannot thank Trusted Travel enough for the service received after we had to change our holiday after Monarch went bust. You made a stressful situation a whole let better with your amazing customer service - these days customer service is seriously lacking among many companies. YOU GUYS DID GREAT TODAY - THANK YOU“
The definitive BBC article can be found HERE
The unfolding story behind Monarch’s demise is covered extensively across the world wide web, however THIS LINK is a fine starting place if you want to get into the drama.
In September, Ryanair cancelled thousands of flights, leaving hundreds of thousands of travellers in the lurch. Initially the cancellations were played down but it became apparent very quickly that the issue was worse than expected, and Ryanair eventually listed all affected flights on their website.
Our advice blog is HERE
Read more on The Independent website HERE